Privacy Policy

Dhanvi Jewels is a sole proprietorship registered in Gujarat, India (GSTIN 24KHYPS9126Q1ZT), engaged in the manufacture and supply of lab-grown diamonds and fine jewellery.

Registered office: D-902, Madhav Residency, B/H Bhulka Bhavan School, Anand Mahal Road, Adajan, Surat, Gujarat 395009, India. You can reach us anytime at sales@dhanvijewels.com.

This policy applies to personal information we handle when you:

• browse or interact with our website at dhanvijewels.com;
• message us, or receive messages from us, on WhatsApp (including our official WhatsApp business number) or other messaging and social channels;
• make an enquiry, request a quotation, or place an order with us;
• correspond with us by email, phone or in person.

Information you provide. Your name, phone number, WhatsApp profile name, email address, delivery or billing address, the contents of your messages and enquiries (including any photos or documents you share), and details of the products you are interested in or purchase.

Information collected automatically. Basic technical data when you use our website, such as IP address, browser and device type, pages visited and approximate region, used for security and to keep the site working well.

Information from our service providers. Message delivery and read status and related metadata provided by the WhatsApp Business Platform (operated by Meta) and by the other providers listed below.

• To respond to your enquiries and share product details, catalogues, availability, certifications and quotations;
• To process, confirm and fulfil your orders, and to provide order and service updates;
• To operate, personalise and improve our website, products and customer service;
• To send you offers and updates where you have consented to receive them — you can opt out at any time;
• To prevent fraud, enforce our terms, keep our systems secure, and comply with applicable law (including tax and accounting obligations).

Our WhatsApp channel runs on the WhatsApp Business Platform provided by Meta Platforms. When you chat with us on WhatsApp, your messages are transmitted and processed by Meta in accordance with the WhatsApp Privacy Policy. We see the messages you exchange with our business number; we do not see your other WhatsApp conversations.

Parts of our WhatsApp service may be handled by an automated assistant that helps answer questions about our diamonds, prices and orders. You can always ask to speak with our team, and a human reviews significant requests such as orders.

You can stop receiving messages from us at any time by replying “STOP” on WhatsApp or blocking our number.

We do not sell your personal information. We share it only with service providers who help us run the business, and only to the extent needed:

• Messaging and communication platforms (such as the WhatsApp Business Platform / Meta);
• Cloud hosting, database and IT infrastructure providers;
• Logistics, insurance and shipping partners, to deliver your orders;
• Payment and banking partners, to process payments you make;
• Professional advisers and authorities, where required by law or to protect our legal rights.

We keep personal information only as long as needed for the purposes above. Conversation history is retained while you remain a customer or active enquirer so we can serve you better. Records connected to invoices, taxation and statutory compliance are retained for the periods required by Indian law, after which they are deleted or anonymised.

We use reasonable technical and organisational safeguards appropriate to our business — including encrypted connections (HTTPS), access controls, and verified, signed integrations with messaging platforms — to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your data and review our practices regularly.

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:

• Request access to, or a copy of, the personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Ask us to delete your personal information — see our Data Deletion page for the simple steps;
• Withdraw consent to marketing messages at any time;
• Raise a grievance about how your data is handled.

To exercise any of these rights, write to sales@dhanvijewels.com. We aim to respond within 30 days.

Our website and WhatsApp channel are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will delete it.

Some of our service providers (including Meta and cloud hosting providers) may process data on servers located outside India. Where that happens, we rely on the safeguards and commitments those providers offer and on protections available under applicable law.

We may update this policy from time to time as our services or the law change. The “Last updated” date at the top reflects the current version, and material changes will be highlighted on this page.

For privacy questions, requests or grievances, contact our grievance contact: Praxal Shah (Proprietor), sales@dhanvijewels.com, or write to our registered office address above.