Terms & Conditions

Terms & Conditions

Use of the Website

By accessing the website, you warrant and represent to Dhanvi Jewels that you are legally entitled to do so and to make use of information made available via the website, call center, or any other means of communication.

Definition

  • “Jewellery” refers to the jewelry that is predesigned or jewelry set with gold and lab-grown diamonds that are available for sale on our website . Please note that all jewelry is sold on an “as is” basis.
  • “Mounts” are defined as designs that hold a diamond(s) in place, which may or may not have diamonds. Members can select Mounts and diamonds separately to create customized jewelry.
  • “Loose Diamonds” refers to individual diamonds that can be bought without being set on Mounts.

Trademarks

The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Dhanvi Jewels. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Dhanvi Jewels.

External Links

External links may be provided for your convenience, but they are beyond the control of Dhanvi Jewels and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

Dhanvi Jewels makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) regarding the website.

Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to fluctuations in precious metal and diamond prices, so our prices change as well. The pricing of the metal on the day of purchase/advance payment will be considered in pricing for the customer.

Prices on the Dhanvi Jewels website are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase.

Pricing may change slightly due to variance between the metal and diamond estimate provided on the website and the actual finished product. Such increase/decrease would be collected/refunded to the customer at the time of the final sale.

Other Information

This website provides access to trading, pricing, news, and other information services related to diamonds and jewelry. Certain services available on this website are for the use of members only. This website offers services for members who wish to purchase diamonds/jewelry for personal consumption, inclusive of customized and readymade jewelry.

Some items may appear slightly larger or smaller than the actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. Dhanvi Jewels shall not be liable for any legal action on this account.

Disclaimer of Liability

Dhanvi Jewels shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information, or material and information transmitted over our system. In particular, neither Dhanvi Jewels nor any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury, or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Conflict of Terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies, or notices, the other relevant terms and conditions, policies, or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies, and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalid, illegal, unlawful, or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies, and notices shall remain in full force and effect.

Cancellation & Returns

Refunds will be made for any canceled orders. Orders canceled within 24 hours of placing the order are entitled to a full refund, subject to a deduction of payment gateway charges of 1%. Orders canceled 24 hours after placing the order will incur a Processing Charge of ₹1,000 that will be borne by the customer along with 1% payment gateway charges.

However, if the order is customized and made as per the customer’s order, making charges would be charged and forfeited. You can cancel one order item within an order without canceling the entire order if the order contains 2 or more order items.

For cash on delivery orders, the refund will be processed to your bank account.

  • For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
  • Upon cancellation/return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
  • Please visit https://www.dhanvijewels.com/shipping-return.html for more details about our Returns Policy.

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state of Gujarat, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Surat, Gujarat, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above ₹2 lakh in a day.

Free Gift

All free gifts are treated as discounts.

  • In case of partial cancellation or returns of orders with a free gift, the amount refunded will not include the discount attributed to the free gift.

Offer Terms & Conditions

  • Special offer is valid only on select designs of jewelry.
  • Dhanvi Jewels may change (add to, delete, or amend) these terms from time to time.
  • All disputes, with respect to the products and services offered in this connection, are subject to Surat jurisdiction.

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